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Scammers often deceive victims into installing fake applications, which result in their mobile devices being controlled by the scammers through a service called "Accessibility" and engaging in various unauthorized transactions without the user's consent. If you don't want to fall victim to this, try following these steps.


  1. Download applications only through the App Store or Play Store.
  2. Check if your mobile device has the application working under "Accessibility." If it does, promptly disable its usage.
  3. For Android users, enable Google Play Protect to scan for potentially harmful app installations. If any are detected, promptly uninstall them.


What should you do if you suspect you have become a victim?

  1. Press Force-Reset immediately. Usually, it can be enabled by pressing the Power button and Volume Down button simultaneously and holding them for 10-20 seconds.
  2. Disconnect the phone's connections, such as removing the SIM card or turning off the Wi-Fi router (if at home).
  3. Contact the Bank and report the incident to the police immediately. Use the cyber police hotline 1441, which is available 24/7
  4. CIMB Thai Bank customers can seek information and report financial cybercrime 24/7 by calling 02 626 7777, press 12.