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Notice

Delivery of e-Statements for Digital Deposit Accounts to the Latest Email Address Provided to the Bank

CIMB Thai Bank would like to inform you that, effective from 1 August 2025, the Bank will update its e-Statement delivery system for digital deposit accounts (non-passbook accounts). E-Statements will be sent to the latest email address you have provided to the Bank.


This update aims to ensure that document delivery remains current and aligned with the most recent information you have provided.

 

Frequently Asked Questions

 

No.

Question

Answer
1 What types of deposit accounts are eligible to receive e-Statements via email?

E-Statements will be automatically sent via email for digital deposit accounts (non-passbook accounts), including the following: Chill D Savings Account, Speed D+ Savings Account, and Fixed D Deposit Account.
2 Why didn’t I receive my e-Statement via email last month?

Starting from 1 August 2025, the Bank will send e-Statements for deposit accounts to the latest email address that customers have updated through CIMB Thai branches or the CIMB THAI App.

 

If no changes have been made, the Bank will continue to send e-Statements to the email address previously provided by the customer.
3 Does the change in e-Statement delivery to the latest email address apply to both new and existing customers?

For new customers or those opening a new account, e-Statements will be sent to the email address provided on the account opening date.

 

For existing customers, if there is no update to the email address, the Bank will continue sending e-Statements to the email previously provided.
4

How can I update my email address to the most current one?

CIMB Thai Bank customers can update their email address through the following two channels:

 

1.  Via the CIMB THAI App
Go to: Settings > General > Email

 

2.  At any CIMB Thai Bank branch nationwide

 

Note: Updating your email at a branch will not affect the email address stored in the CIMB THAI App, unless you originally provided the same email address through both channels.
5 How can I receive e-Statements for my deposit account via email? Do I need to submit a request?

If you hold a digital deposit account (non-passbook), such as Chill D Savings Account, Speed D+ Savings Account, or Fixed D Deposit Account, the Bank will automatically send e-Statements for these accounts to the email address you have provided.

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