CIMB Preferred Concierge

Terms and Conditions for CIMB Preferred Concierge:

• Members must redeem this benefit and contact CIMB Preferred Concierge to receive the butler service.
• This benefit is exclusively for CIMB Preferred members. The transfer of this benefit to others is not allowed. Members must present their CIMB Preferred membership card, debit card, or electronic membership card of CIMB Preferred and display the E-Coupon on the myPreferred app, along with their ID card every time before using the service.
• Members can use this benefit from January 1 to December 31, 2024, and check the expiration date of the coupon on the myPreferred app.
• If you choose to receive the benefit in the form of an electronic coupon (E-Coupon), it cannot be changed or canceled after selection. The bank reserves the right not to refund points in any case.
• This benefit cannot be exchanged, redeemed, or converted into cash and cannot be used in conjunction with other discounts or promotions.
• For more information, contact CIMB Preferred Concierge 24/7 at 02 021 0182 or email cimbpreferred@lifestyle-cimbth.com.
• Conditions are subject to the bank's policies, and the bank may change conditions and benefits. Members can check for updates on the myPreferred app and www.cimbthai.com/th/preferred. All services are subject to the terms and conditions of the respective service providers. In case of any disputes, the bank's and service provider's decisions are final.
• The terms and conditions specified in this section are considered exceptions and are not included in the scope of the butler service or the responsibility for the cost of Roadside Assistance Service
• fcc reserves the right to refuse to assume responsibility for expenses for customers who are not entitled to use the butler service on the date the service is requested
• fcc reserves the right to refuse any service or responsible for any cost in the event that the CIMB member or his/her representative is not presented at the vehicle.
• Non-4-wheeled, unregistered vehicles with age less than 7 years on service requested date.
• Caravans or Trailers.
• Vehicles operating as taxis, limousines, rental vehicles, hire vehicles, or for any other commercial use.
• Where the Vehicle has undergone unauthorized modifications (including without limitation any replacements, removals or additions) not in conformity to the manufacturer’s specifications or the Vehicle has been modified for racing, trials, or rallying or any Accident or any claim for Service has arisen in respect of such races, trails, rallies or participation in such activities.
• Where the Vehicle is carrying more passengers or towing a greater weight than that for which it was designed as stated in the manufacturers specifications or arising from or connection with the improper, unauthorized, reckless or negligent operation of the Vehicle or misuse of the Vehicle.
• Loss or damage directly or indirectly occasioned by or happening or in consequence of war, invasion, act of God, act of foreign enemies, hostilities whether war be declared or not, civil war, rebellion, insurrection, terrorism, military and usurped power, riot, or civil commotion or sabotage or any other events (whether falling into the same genus, species, class or category as the foregoing or not) beyond the control of the User or the person operating or having control of the Vehicle at the time of the Accident.
• Provision of Services outside the geographical limits (Thailand).
• Any person drives the vehicle who does not hold a valid license issued by a competent authority.
• Mechanical breakdown due to lack of oil, petrol, water. In such cases, assistance will still be provided but the customer will have to bear fully all expenses and costs personally.
• The Vehicle is in an unroadworthy condition at the commencement of the journey, or the Vehicle has not been regularly serviced in accordance with the manufacturer’s instructions or the Vehicle has not been serviced within 12 months from the last maintenance service.
• fcc shall not be responsible for any costs if member directly callouts other roadside providers (non-fcc provider) by him/herself without requesting assistance services via fcc’s provided contact channel or number. 
• fcc shall not be held responsible for any damage to or theft of objects and accessories which are left in or outside the Vehicle.
• fcc shall not be responsible for any costs in respect of any breakdowns resulting from or connected with the Vehicle manufacturer’s recall.
• fcc will not be responsible for the cost of any breakdowns resulting from unauthorized repairs or from faulty workmanship performed by a dealership or service station or garage or any mechanic fourteen (14) days prior to the breakdown or failure by the dealership or service station or garage or mechanic to rectify an ongoing fault.
• fcc will not be responsible for the cost of any breakdowns caused by the fitting of accessories to the Vehicle which are not genuine or are not from the original manufacturer or which are not approved by the manufacturer.
• fcc shall not be responsible for any loss or damage of the vehicle or commercial goods/products occasioned by or happening or in consequence of fcc service unless such loss or damage is proven to be arising from fcc intentionally misconduct. 
• fcc will automatically be released from all liabilities in the event that the provided services are based on fraud, intentional deception, or non-disclosure information from customers or CIMB.
• fcc shall not assist in all aspects of customer’s request for commercial or engage in acquiring information for commercial or involve in activities that are deemed immoral or illegal and against the law of Thailand.
• fcc reserves the right to decline the service provision in the event that the service provider had determined that the location or broke down area is unsafe, inaccessible or harmful to his/her life.