LINE OA: Wealth & Preferred

FAQ

1. What is the new platform for redeeming privileges previously available on the myPreferred Application, and which devices are eligible for registration?

Privileges redemption has transitioned to LINE OA Wealth & Preferred, accessible via the LINE platform. To proceed, customers may add the official LINE account @cimbthaiwealth or click here. Please note that registration is exclusively available via mobile devices.

2. Why is re-registration required? If I do not add the LINE account, can I continue using the myPreferred app?

Effective 1 October 2025, the Points & Privileges feature within the myPreferred application will be discontinued.

To ensure uninterrupted access to your exclusive benefits as a CIMB Preferred member, we highly recommend adding the LINE OA Wealth & Preferred account (@cimbthaiwealth) and completing identity verification. From this date forward, all points tracking and privilege redemption will be available solely through LINE OA: Wealth & Preferred.

3. What will happen to my existing points and redeemed privileges after switching to LINE OA Wealth & Preferred?

Your existing points and redeemed privileges will remain intact. All balances and entitlements will be seamlessly transferred to the LINE OA Wealth & Preferred system. Customers will be able to view their updated points and privileges immediately upon successful registration.

4. Will previously reserve privileges—such as limousine service, hotel accommodations, dining experiences, or other benefits—still be honored?

Yes, all previously reserved privileges will remain valid. Customers may enjoy their benefits as scheduled, in accordance with the original booking details.

5. Can I view the history of privileges I’ve previously redeemed?

Yes. You may access your redemption history via LINE OA Wealth & Preferred (@cimbthaiwealth). Simply navigate to the “My Privileges” section and select “Used”.

Only privileges redeemed and utilized within the year 2025 will be displayed.

6. What are the steps to register after adding LINE OA Wealth & Preferred?

Once you’ve added the LINE OA account, follow these steps to complete registration:
1. Access the Rich Menu and select Register.
2. Enter the mobile number registered with the bank.
3. A one-time password (OTP) will be sent for identity verification.
4. Provide your National ID number (for Thai citizens) or passport number (for foreign nationals).
5. Review and confirm your personal details.
6. Accept the terms and conditions.
7. Registration is complete.

7. Where can I find privileges that I’ve redeemed?

Go to the Rich Menu and select “My Privileges”, then choose “Available” to view all unused entitlements.

8. Where can I check my usage history?

Navigate to the Rich Menu and select “My Information” to review your activity and usage records.

9. Will the transition to LINE OA affect my ability to redeem points during the system migration period?

To ensure a seamless experience, please be advised that the myPreferred Application will be discontinued on September 28, 2025. We recommend completing any redemptions by September 27, 2025. From 1 October 2025 onward, all point tracking and privilege redemption will be available exclusively via LINE OA: Wealth & Preferred.